A single, transparent process for raising concerns with Trading Arc — who to contact, how long we take to respond, and how to escalate if you are not satisfied.
At Trading Arc LLP we take every member concern seriously. This policy sets out a fair, time-bound process for addressing questions, complaints and service issues relating to our educational content, Telegram community, tools, mentorship programmes and billing. It is designed to comply with the Consumer Protection Act, 2019, the Information Technology Act, 2000 and related rules applicable to Indian digital-content businesses.
You can raise a grievance free of cost, in English or Hindi, without fear of any adverse impact on your membership.
Our designated Grievance Officer for all member complaints is:
Name: Priya Sharma
Designation: Grievance Officer
Email: grievance@tradingarc.in
Phone: +91 22 XXXX XXXX (Mon – Fri, 10:00 – 18:00 IST)
Address: Trading Arc LLP, Bandra Kurla Complex (BKC), Mumbai 400 051, Maharashtra, India
Once a grievance is submitted with the required details, you can expect:
All timelines exclude delays on your side (for example, awaiting documents we have requested) and Indian public holidays.
Email is our preferred channel because it creates a clear audit trail:
We do not accept grievances through Telegram DMs, social media comments or personal emails to individual mentors, as they cannot be tracked properly.
If you are not satisfied with the resolution offered by the Grievance Officer, or if the stated timelines lapse without resolution, you may escalate the matter to:
Managing Partner
Trading Arc LLP
Email: founders@tradingarc.in
Please quote your original ticket reference when escalating so that the Managing Partner has full context. Escalations are typically reviewed within 10 working days.
Since Trading Arc LLP is NOT a SEBI-registered intermediary (we are not a Research Analyst, Investment Adviser, Portfolio Manager, Stock Broker, or Mutual Fund Distributor), complaints relating to our services are not within the scope of SEBI SCORES, the SEBI Ombudsman, or any stock exchange Investor Grievance mechanism.
If you remain unsatisfied after exhausting the internal channels above, you may approach the appropriate consumer dispute redressal forum under the Consumer Protection Act, 2019 — the District Commission, State Commission or the National Consumer Disputes Redressal Commission (NCDRC) — based on the pecuniary value of the dispute. You may also approach the jurisdictional civil courts at Mumbai, as agreed in our Terms of Service.
For data-protection concerns specifically, please also refer to section 11 of our Privacy Policy, which describes the escalation path to our Data Protection Officer and, if required, to the Data Protection Board of India under the DPDP Act, 2023.
All grievances are handled with strict confidentiality. Details of your complaint are shared internally only with team members who need them to investigate and resolve the issue, and with external processors (for example, our payment gateway) strictly on a need-to-know basis. We do not publish member names or case details.
We will not cancel, suspend, demote or otherwise disadvantage your Trading Arc membership for raising a good-faith grievance. If you ever feel that you have been treated unfairly because you filed a complaint, please escalate directly to the Managing Partner using the details in section 5 — such cases will be reviewed personally.
This Grievance Redressal Policy is reviewed at least once every twelve months and whenever we make a material change to our services. The latest version is always available at this URL, and the "Last updated" date at the top reflects the most recent revision.